FAQ

How does Maple Parcel work?

Maple Parcel lets you send a treat box without needing the recipient’s shipping address.

You choose a gift size, write a message, and complete your order. Your recipient receives a gift link where they can choose their own treats and enter their shipping address. Once they make their selections, we prepare and ship their Maple Parcel.

Do I need the recipient’s address?

No. That is one of the main benefits of Maple Parcel.

You only need the recipient’s name and email address. They will enter their own shipping address when they redeem their gift.

What does the recipient receive?

The recipient receives a gift email with your message and a link to choose their treats. Everything is already paid for, including Canada-wide shipping.

Can the recipient choose their own treats?

Yes. The recipient gets to choose the treats that go inside their Maple Parcel based on the gift size you purchased. For example, if you send a Pick 6 gift, they can choose 6 treats.

Is shipping included?

Yes. Canada-wide shipping is included in the gift price.

Where do you ship?

We currently ship within Canada only.

How long does shipping take?

After the recipient chooses their treats and submits their shipping address, we prepare the order for shipment.

Estimated processing time: 2–4 business days
Estimated delivery time: 2–8 business days after shipment, depending on the destination.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other factors outside our control.

What happens if the recipient does not redeem their gift?

If the recipient has not redeemed their gift, please contact us at hello@mapleparcel.ca and we can help.

Can I cancel a gift?

You may request to cancel a gift before the recipient redeems it.

Once the recipient has chosen their treats, or once the order has been packed or shipped, we may no longer be able to cancel or refund the order.

Can the recipient change their treat choices?

Once the recipient confirms their choices and submits their order, changes may not be possible. Please contact us as soon as possible at hello@mapleparcel.ca if there is an issue.

What if a selected treat is unavailable?

We do our best to keep treat availability accurate. If a selected treat becomes unavailable, we may contact the recipient or substitute it with a similar item of equal or greater value.

Are there allergens?

Yes, some products may contain or come into contact with common allergens.

Products may contain or be processed in facilities that handle milk, soy, wheat, gluten, peanuts, tree nuts, sesame, eggs, sulphites, or other allergens. Please review the product packaging before consuming.

The CFIA notes that if a food allergen or gluten source is present in a prepackaged product that requires a label, it must be declared on the label; cross-contamination is treated differently, which is why your FAQ should avoid making “allergen-free” promises unless you can fully support them.

Are Maple Parcel boxes nut-free, gluten-free, vegan, or halal?

Not at this time. Some individual products may meet specific dietary preferences, but Maple Parcel does not currently guarantee that boxes are nut-free, gluten-free, vegan, halal, or free from cross-contamination.

What if my package arrives damaged or something is missing?

Please email hello@mapleparcel.ca with your order number, gift code if available, and photos of the issue. We’ll review it and do our best to make it right.

How do I contact Maple Parcel?

Email us at: hello@mapleparcel.ca

For order-related questions, please include your order number or gift code if you have it.