Refund policy
Last updated: September 30, 2026
We want you to feel confident sending a gift with Maple Parcel. That’s why unclaimed gifts are covered by our Money-Back Guarantee.
Unclaimed Gift Money-Back Guarantee
If your recipient has not yet claimed their gift, the sender may cancel the gift at any time and receive a full refund.
This applies even if the gift link has already been emailed, sent, or opened by the recipient.
Maple Parcel gift links do not expire. The gift remains available until either:
- The recipient claims the gift; or
- The sender asks us to cancel the unclaimed gift.
If your recipient can’t find something they like, doesn’t claim their gift, or you simply decide not to continue with the gift, contact us at hello@mapleparcel.ca to request cancellation.
Refunds will be issued to the original payment method used by the sender. Once issued, the amount of time required for the refund to appear in your account will depend on your bank or payment provider.
When a Gift Is Considered Claimed
A gift is considered claimed once the recipient completes their gift selection and submits their delivery information.
Simply opening or viewing a gift link does not count as claiming the gift.
Once a gift has been claimed, the Money-Back Guarantee no longer applies and the order enters our fulfillment process.
After Recipient Redemption
Once the recipient selects their items and submits their shipping address, the order begins fulfillment and generally cannot be cancelled or refunded.
If you notice an issue after the gift has been claimed, contact us as soon as possible at hello@mapleparcel.ca and we’ll do our best to help.
Packed or Shipped Orders
Once an order has been prepared, packed, or shipped, it cannot be cancelled or refunded except where required by law or where there is an issue with the order covered below.
Damaged, Missing, or Incorrect Items
If a Maple Parcel arrives damaged, is missing an item, or contains an incorrect item, please contact us at hello@mapleparcel.ca within 7 days of delivery.
Please include:
- Your order number
- Gift code, if available
- Photos of the damaged package or item, where applicable
- A brief description of the issue
We’ll review the situation and may provide a replacement, reshipment, store credit, refund, or another appropriate solution depending on the circumstances.
Unavailable Items
We do our best to keep gift choices and inventory accurate.
If an item selected by the recipient becomes unavailable, we may contact the recipient or substitute it with a similar item of equal or greater value.
Contact Us
To cancel an unclaimed gift, request a refund, or report an issue with an order, contact:
Please include your order number or gift code when possible so we can assist you quickly.