Refund policy

Last updated: July 6, 2026

All Sales Are Final

All Maple Parcel purchases are final sale.

Because gift links are sent automatically after purchase, they cannot be recalled once issued. For this reason, we do not offer refunds or cancellations after an order has been placed.

We want every Maple Parcel gift to feel thoughtful, simple, and enjoyable. If there is an issue with your order, please contact us at hello@mapleparcel.ca and we’ll do our best to help.

Gift Links

After a Maple Parcel gift is purchased, the recipient may receive a gift link that allows them to choose their items and enter their shipping address.

Once a gift link has been sent, the order cannot be cancelled or refunded, whether or not the recipient has opened or redeemed the link.

After Recipient Redemption

Once the recipient selects their items and submits their shipping address, the order enters the fulfillment process.

At this stage, changes may not be possible. We cannot guarantee edits to item selections, recipient details, shipping information, or card messages after redemption.

Packed or Shipped Orders

Once an order has been packed or shipped, it cannot be cancelled, refunded, or changed.

Damaged, Missing, or Incorrect Items

If your Maple Parcel arrives damaged, is missing an item, or includes an incorrect item, please contact us at hello@mapleparcel.ca within 7 days of delivery.

Please include:

  • Your order number
  • Gift code, if available
  • Photos of the damaged package or item
  • A brief description of the issue

We will review the issue and may offer a replacement, store credit, reshipment, or another reasonable solution depending on the situation.

Unavailable Items

We do our best to keep item availability accurate. If a selected item becomes unavailable, we may contact the recipient or substitute it with a similar item of equal or greater value.

Non-Refundable Situations

Refunds are not available for:

  • Gift links that have already been sent
  • Gifts that have not yet been redeemed by the recipient
  • Recipient preference changes after purchase or item selection
  • Incorrect or incomplete recipient email addresses provided by the sender
  • Incorrect or incomplete shipping addresses provided by the recipient
  • Packages delayed by the carrier
  • Packages marked as delivered by the carrier
  • Allergies, dietary restrictions, or ingredient concerns that were not reviewed before consuming
  • Orders that have already been redeemed, prepared, packed, or shipped

Contact Us

If there is an issue with your Maple Parcel, contact us at: hello@mapleparcel.ca

We’ll review the situation and do our best to make it right.