Refund Policy
Last updated: July 16, 2026
We want every Maple Parcel gift to feel thoughtful, simple and enjoyable. If you or your recipient are not satisfied with a Maple Parcel, contact us at hello@mapleparcel.ca within 14 days of delivery. We’ll review the situation and work with you to make it right.
Depending on the circumstances, we may provide a replacement, store credit, partial refund, full refund or another reasonable solution.
Cancellations Before Redemption
A sender may request to cancel a gift before the recipient redeems their gift link.
If the recipient has not selected their items and the order has not entered fulfillment, we can generally cancel the gift and issue a full refund to the sender’s original payment method.
After Recipient Redemption
Once the recipient selects their items and submits their shipping address, the order enters fulfillment.
Please contact us immediately if you need to make a change. If the order has not yet been prepared, we may still be able to cancel or modify it.
Packed or Shipped Orders
Once an order has been packed or shipped, it can no longer be cancelled. However, it remains covered by our satisfaction guarantee if there is a problem with the products, fulfillment or delivery.
Returns
Return requests must be made within 14 days of delivery by emailing hello@mapleparcel.ca.
Food products must be unopened and in their original packaging to be physically returned. For food-safety reasons, we cannot accept opened food products through the mail. However, this does not prevent us from offering another solution under our satisfaction guarantee.
Please do not mail anything back without first contacting us. If a physical return is required, we will provide return instructions and a prepaid return label. We do not charge restocking fees.
Damaged, Missing or Incorrect Items
If your Maple Parcel arrives damaged, is missing an item or contains an incorrect item, please contact us within 14 days of delivery.
Please include:
- Your order number
- The gift code, if available
- Photos of the package or affected item
- A brief description of the issue
We will review the issue and make it right through an appropriate replacement, credit or refund.
Unavailable Items
We do our best to keep item availability accurate. If a selected item becomes unavailable, we may contact the recipient or substitute it with a similar item of equal or greater value.
If you are not satisfied with a substituted item, please contact us.
Delivery Issues
If a package is delayed or marked as delivered but cannot be located, contact us and we will help investigate the issue with the shipping carrier.
Additional shipping charges may apply when a package cannot be delivered because the recipient provided an incorrect or incomplete address.
Refunds
Approved refunds are issued to the sender’s original payment method within five business days. Your bank or payment provider may require additional time to post the refund.
Contact Us
For cancellations, returns, refunds or any concerns about your Maple Parcel, contact: