Refund Policy

Last updated: July 6, 2026

We want every Maple Parcel gift to feel thoughtful, simple, and enjoyable. If there is an issue with your order, please contact us at hello@mapleparcel.ca.

Cancellations Before Redemption

A sender may request to cancel a gift before the recipient redeems their gift link.

If the recipient has not yet selected their treats and the order has not been prepared, packed, or shipped, we may be able to cancel the gift and issue a refund.

After Recipient Redemption

Once the recipient has selected their treats and submitted their shipping address, the order enters the fulfillment process. At this stage, cancellation or refund may no longer be possible.

Packed or Shipped Orders

Once an order has been packed or shipped, we generally cannot cancel or refund the order unless there is an issue with the product, fulfillment, or delivery.

Damaged, Missing, or Incorrect Items

If your Maple Parcel arrives damaged, missing an item, or with an incorrect item, please contact us at hello@mapleparcel.ca within 7 days of delivery.

Please include:

• Your order number
• Gift code, if available
• Photos of the damaged package or item
• A brief description of the issue
• We will review the issue and may offer a replacement, store credit, partial refund, or another reasonable solution depending on the situation.

Unavailable Items

We do our best to keep treat availability accurate. If a selected treat becomes unavailable, we may contact the recipient or substitute it with a similar item of equal or greater value.

Non-Refundable Situations

Refunds may not be available for:

• Incorrect or incomplete shipping addresses provided by the recipient
• Packages delayed by the carrier
• Packages marked as delivered by the carrier
• Recipient preference changes after treat selection
• Allergies, dietary restrictions, or ingredient concerns that were not reviewed before consuming
• Gifts that have already been redeemed, packed, or shipped