Privacy Policy

Last updated: July 6, 2026

Maple Parcel respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how you can contact us with questions.

Information We Collect

When you use Maple Parcel, we may collect information such as:

  • Sender name
  • Sender email address
  • Recipient name
  • Recipient email address
  • Gift message
  • Gift size selected
  • Treat selections
  • Shipping address
  • Billing and payment information
  • Order details
  • Gift code and redemption information
  • Customer support messages

Payment information is processed through Shopify and its payment providers. Maple Parcel does not directly store your full payment card information.

How We Use Information

We use the information we collect to:

  • Process gift orders
  • Create and send gift links
  • Allow recipients to choose treats
  • Fulfill and ship orders
  • Send order, redemption, and shipping updates
  • Provide customer support
  • Prevent fraud or misuse of gift links
  • Improve Maple Parcel’s products and services

Recipient Information

Senders provide the recipient’s name and email address so we can send the gift link.

Recipients provide their shipping address when redeeming their gift. This address is used to fulfill and deliver the Maple Parcel.

Gift Messages

Gift messages are provided by the sender and shown to the recipient. Please do not include sensitive personal information in gift messages.

Sharing Information

We may share information with service providers that help us operate Maple Parcel, including:

  • Shopify
  • Payment processors
  • Email service providers
  • Shipping and fulfillment providers
  • Website and backend service providers

We only share information as needed to operate the store, process orders, deliver gifts, provide support, or comply with legal obligations.

Email Communications

We may send transactional emails related to your order, gift link, redemption, shipping, or customer support request. We will not send marketing emails unless you have provided consent where required.

Data Retention

We retain order and customer information for as long as needed to provide our services, maintain business records, resolve disputes, prevent fraud, or meet legal and accounting requirements.

Your Rights

You may contact us to ask questions about your personal information or request corrections where appropriate.

Contact

If you have questions about this Privacy Policy, please contact us at: hello@mapleparcel.ca